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CAREERS AT NORTHSIDE TOYOTA

Interested in a rewarding career in the automotive industry?? We are always looking for passionate, hard working individuals who strive in a reward for performance environment. If you think you might be a good fit with our team, submit your application below.

CURRENT JOB OPENINGS:

Human Resources Manager, Product Advisor, Licensed Technician, Hertz Customer Care Agent, Financial Services Manager and Part Time Receptionist 

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HUMAN RESOURCES MANAGER

The Northside Auto Group is currently seeking a full-time Human Resources Manager

The Northside Auto Group consists of Northside Toyota, Northside Mazda and Northside Volkswagen as well as Polished Auto Detailing by Northside and employs over 100 employees.

The Northside Auto Group is seeking to hire a Human Resources Manager with strong generalist experience to join our Northside team. The incumbent will be accountable for employment experience processes such as onboarding, employee relations, benefit administration, training and performance management and human resources policies. Additionally, the incumbent will work on key initiatives and projects relative to integration, change management and process improvement implementations.

Duties and Responsibilities:

  • Oversee and support the administration of all HR-related responsibilities, including but not limited to: hiring, on-boarding, performance management, benefits, training programs, employee relations, compliance, and terminations.
  • Knowledge of the Occupational Health & Safety Act, Workplace Safety Insurance Board Act, Employment Standards Act, and other relevant legislation or governing bodies.
  • Oral and written skills, to prepare various human resources materials such as job descriptions, correspondence and reports, responses to grievances, letters of discipline, etc., and to verbally provide information and advice and express complex issues clearly and convincingly.
  • Negotiation skills to assist with the collective bargaining, grievance process as well as administering, monitoring and negotiating the employee grievance procedure
  • Coaching and mentoring skills to assist managers with issues such as employee relations, performance, attendance, etc.
  • Overseeing, ensuring accuracy of and ensuring fair administration of the employee disciplinary procedure.
  • Knowledge of human resource policies, collective agreement provisions and related legislation.
  • Knowledge of HRIS and related database and software programs.
  • Proven strong time management skills and proven ability to manage multiple priorities simultaneously.
  • Thorough knowledge of principles of dispute resolution and problem solving.
  • Monitoring, maintaining and administering all aspects of the collective agreement and employee agreements.
  • Developing and maintaining the necessary procedures to ensure positive employee relations and ensuring all aspects of the personnel are dealt with in equitable non-discriminatory and harassment free environment
  • Thorough knowledge of applicable legislation as it pertains to employment law, Human Rights, Health & Safety, Recruitment Practices, Ontario Labour Relations Act and any other relevant legislation as it pertains to the HR Function.
  • Knowledge of principles and practices of human resources management, and general overall knowledge of human resources policies, collective agreements and related legislation such as the Employment Standards Act in order to advise and assist managers in the application of HR policies and requirements and to advocate their use of effective human resources practice.
  • Extensive management reporting experience, including but not limited to: ability to effectively qualify findings, answer questions, provide strategic foresight, and make recommendations to upper management
  • General knowledge of specialized areas of human resources management such as employee relations, performance management, accommodation, recruitment, safety and wellness, compensation, in order to provide advice and assistance to managers on specific HR issues.
  • Excellent communication, interpersonal and consultative skills.
  • Conduct ongoing communication to ensure employee engagement and morale
  • Maintenance of job descriptions and employee files

Key Qualities & Skills:

  • Organization
  • Ethics
  • Communication
  • Problem solving
  • Expertise
  • Leadership
  • Confidentiality
  • Time Management
  • Self-Discipline
  • Impartial/Objective
  • Ability to Train, Develop & Mentor
  • Computer literacy in a Microsoft Environment

Experience:

  • Bachelor’s Degree in Human Resources Management and/or Certificate in Human Resources Management, CHRP
  • Minimum 5 years of HR Generalist experience in labour relations preferably within a unionized environment

Northside Auto Group offers competitive compensation and comprehensive benefits package.

All applications held in strictest confidence.

Job Type: Full-time Permanent (Monday-Friday)

Location: Northside Toyota, 803 Great Northern Road, Sault Ste. Marie, Ontario.

We think all applicants for their interest, but advise only those selected for an interview will be contacted.

Interested applicants are invited to submit their resume and cover letter by December 2nd, 2018 to: careers@northsideautogroup.com or use the form below.

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PRODUCT ADVISOR

Northside Toyota is currently seeking a full time product advisor to join their team.

Are you looking for a full-time career and the opportunity to work and grow alongside one of the top leaders in the automotive industry?  Northside Toyota is currently looking for a motivated, passionate and high performing product advisor. The successful candidate will possess a passion for sales and achieving goals along with providing top-notch customer satisfaction. Northside Toyota’s standards are to exceeed the the expectation of our customers. We provide full sales, product knowledge, systems training and ongoing support to ensure every member of our sales team has the tools for success.

A $5000.00 signing bonus will be given to the right candidate. The ideal candidate must possess the following:
 Commitment to hitting goals
 Great time management and negotiation skills
 Seeking full time employment (44 hours a week)
 OMVIC certified, or ability to become certified
 Ability to work individually and in a team environment
 Extensive product knowledge or a willingness to learn
We wish to thank all applicants for their interest, but advise that only those selected for an interview will be contacted. Interested applicants are invited to send their resume to Careers@northsideautogroup.com or use the form at the bottom of this page specifying Product Advisor as position of interest.

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HERTZ-Customer Care Representative – Full Time

Hertz Car and Truck Rental-Sault Ste. Marie (located inside Northside Toyota)

We are looking for a full-time Customer Care Representative to work the front line of our fast-growing company. This position is an essential position within the company and the successful candidate will act as a brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This team member provides optimal customer service and professionally and effectively will help manage and sell Hertz product and services to meet customer’s travel needs. We offer a competitive compensation as well as benefit package.

Job Requirements:

  • Protects company property through enforcement of company policies.
  • Responsible for courteously and expeditiously following the company-provided script, including offering their name, greeting customers with a smile and making eye contact.
  • Follows guidelines of the customer service training provided to employees and successfully resolves customer issues, leaving customer with a positive experience.
  • Offers extra service as appropriate, such as general directions, assisting with luggage and responding to other customer requests as appropriate.
  • Inspects vehicles thoroughly for damage and follows other car-return processes as directed.
  • Inputs appropriate information into various computer systems.
  • Contact customer insurance companies to qualify and approve customer rentals.
  • Qualify and process customer rentals with accuracy and attention to detail.
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
  • Resolve customer issues and concerns professionally using effective customer service techniques.
  • Answer the phones to assist customers in a friendly, helpful and prompt manner

Skills:

  • Exhibits good team-oriented behavior
  • Takes direction well and can adapt in a fast pace work environment
  • Self-motivated to achieve and exceed goals
  • Strong computer proficiency, including typing skills and ability to navigate through multiple computer systems. Ability to multitask on these systems while engaging with the customer in person and/or over the phone
  • Proficiency in English
  • Strong communication skills both written and oral
  • Excellent organizational and time management skills
  • Demonstrate professionalism and interpersonal skills
  • Experience handling cash and point of sale transactions

Additional Notes:

  • Must have ability to work outside in all weather conditions, flexible schedules, including holidays, weekends, and overtime as required
  • *Competitive Hourly Wage + Comprehensive Benefits
  • Job Type: Full-time Hours: 9:00am-6:00pm and occasional Saturdays (closed Saturdays in July and August) *Hours may differ for holidays and/or staff coverage.
  • Location: Northside Toyota, 803 Great Northern Road,Sault Ste. Marie, ON P6B0B8

We thank all applicants for their interest, but advise only those selected for an interview will be contacted. Interested applicants are invited to send their resumes to: careers@northsideautogroup.com

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LICENSED TECHNICIAN

Northside Toyota is currently recruiting a reliable, qualified Licensed Technician.

Northside Toyota is committed to exceeding the expectations of customers and employees and we continue to be leaders in the automotive industry.  We provide a positive work environment with a well-equipped, professional hi-tech service facility. Individuals should have a passion for the importance of quality workmanship with a focus on customer satisfaction.  

Responsibilities:

  • Professionally service and/or repair vehicles assigned
  • Maintain a working knowledge of current industry best practices in automotive repair
  • Conduct extensive diagnostic procedures to determine the sources of customers’ problems and provide accurate repair recommendations
  • Inspect vehicles for emission and safety and perform routine automotive maintenance tasks
  • Maintain legible and accurate paperwork for both the customer and for our records
  • Clean and maintain the work environment to ensure equipment longevity and workplace safety
  • Utilize standard operating procedures to perform maintenance services as directed by service management
  • Test drive vehicle prior to service or repair and test drive again once the service or repair is completed
  • Complete the quality control inspection form when attached to the repair order

We offer an opportunity for growth, competitive wages and comprehensive benefits are available.

We wish to thank all applicants for their interest, but advise that only those selected for an interview will be contacted.

Interested applicants are invited to send their resume directly to Peter@Northsidetoyota.com or use the form below. 


FINANCIAL SERVICES MANAGER

The Northside Auto Group is looking for a Financial Services Manager to join our team. The F&I (Finance and Insurance) Manager is responsible for performing a number of vital functions including being responsible for providing a thorough explanation of aftermarket products and extended warranties along with offering insurance and financing opportunities to customers while providing exceptional customer service to ensure an easy and enjoyable car buying experience. This is an excellent opportunity for an energetic and success-oriented individual.

Job Duties:

  • Provides customers with thorough explanation of aftermarket products, and dealership services and policies.
  • Submit paperwork/bill of sale to (and obtains approval from) finance sources on all financial deals in a timely manner.
  • Establishes and maintains good working relationships with several financial institutions.
  • Creates and maintains good relationships with customers
  • Maintains a professional appearance and conduct at all times
  • Maintains high ethical standards
  • Performs other administrative duties, as assigned by Management
  • Other duties as required

What We Look For:

  • Valid OMVIC license.
  • Valid Driver’s License and clean driving record.
  • Previous automotive sales or F&I experience is considered an asset.
  • Results-oriented while maintaining full accountability and transparency.
  • Ability to read, understand and calculate banking figures such as discounts, interest rates, percentages and commissions etc.
  • Strong interpersonal skills, with the ability to build relationships with customers and financial institutions.
  • Ability to work efficiently and effectively under pressure with simultaneous deadlines.
  • Coach and train sales team members on the benefits of financing, insurance and all after-sales options.
  • Proficient in Microsoft Office including Excel, Outlook and Word is required.
  • A desire to achieve the very best in customer service and teamwork.

In order to ensure utmost comprehension and customer satisfaction, the successful candidate must be willing to possess an extensive knowledge of manufacturer and dealership service procedures and policies along with the ability to work in a fast pace, high demand environment.

We offer an opportunity for growth, competitive wages-including salary plus bonus, and comprehensive benefits are available.

We wish to thank all applicants for their interest, but advise that only those selected for an interview will be contacted.

Interested applicants are invited to apply directly to careers@northsideautogroup.com or simply use the form below stating position of interest.


PART-TIME RECEPTIONIST

Northside Toyota is immediately looking for an evening, part time receptionist. The successful individual will be required to perform a variety of administrative and clerical tasks. Receptionists play a vital role within our company, so it is essential the successful candidate understand the importance of professionalism and providing exceptional customer service.

Northside Toyota is committed to exceeding the expectation of our customers and employees and we continue to be leaders in the automotive industry. The successful candidate must be motivated, punctual and able to work both independently and in a team environment.

Responsibilities:

  • Greet customers and answer phone calls in a professional manner
  • Perform other clerical duties such as filing, photocopying, transcribing and faxing
  • Ensure coffee is fresh, teas are full and lounge area is clean
  • Process payments and refunds for both service department and sales department
  • Other duties assigned by the Service and Sales Manager

*Please note the hours required are Monday-Thursday 5:00-8:00 and the occasional Saturday.

We offer an opportunity for growth, competitive wages and comprehensive benefits are available.

We wish to thank all applicants for their interest, but advise only those selected for an interview will be contacted.

Interested applicants are invited to apply directly to careers@northsideautogroup.com or simply use the form below stating position of interest.

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