Parts Manager



JOB TITLE: Parts Manager

QUALIFICATIONS: 5 years’ experience in an Automobile Dealership parts environment. Good analytical skills. Good people skills. Good organizational skills. Ability to motivate and train subordinates.

BASIC JOB SUMMARY: The Parts Manager is responsible for the Customer sensitive, efficient and profitable operation of the Dealership’s parts department. He/she carries out this responsibility by building customer relationships, operating the department at maximum efficiency, creating a good working environment and properly managing the assets of the department.


  • Maintain a high level of grooming, hygiene and dress consistent with the duties of the position.
  • Deal with or report to Dealership management any situation or condition that jeopardizes the safety, welfare or integrity of the dealership.
  • Perform other duties as assigned by Dealership management.


  • Train the parts staff to promote customer satisfaction.
  • Train the parts staff to tactfully handle customer inconveniences, misunderstandings and complaints.
  • Handle customer complaints that demand management’s attention tactfully, promptly and with genuine concern for the customer’s problem.
  • Make every reasonable effort to make the parts purchase experience as pleasant as possible for the customer.


  • Generate and continually strive to increase parts sales.
  • Set individual and total shop sales objectives.
  • Hire and train parts advisors.
  • Plan and execute an ongoing parts advertising program.
  • Provide the support necessary to sell parts.


  • Determine parts department staffing requirements.
  • Hire and maintain staff that can perform all types of required parts operations work.
  • Ensure that parts staff is dressed in a professional manner, including the use of uniforms.
  • Review parts and accessory bulletins with parts advisors
  • Ensure that all the necessary parts operation equipment is available, is properly maintained and in safe working condition.
  • Schedule training for all parts staff as necessary.


  • Maintain computer system to ensure inventory control parameters are set correctly.
  • Run monthly inventory reports and reviews them for required action.
  • Regularly scrap obsolete parts as per Dealership policy
  • Review and place daily parts order
  • Ensure back-orders are followed up daily.
  • Create Special Parts Order policies and procedures.
  • Conduct regular “Inventory Cycle Counts”.
  • Conduct Year-end inventory as required


  • Understand and monitor the parts section of the Dealership’s financial statement.
  • Create and control budgets for parts personnel and other expenses normally administered by the parts department.


  • Upgrade and/or maintain employee morale by providing advancement opportunities and by promoting from within
  • Train backup personnel for every position in the parts department.
  • Strive to increase productivity.
  • Report to Dealership management any situation or condition that jeopardizes the safety, welfare or integrity of the Dealership, its employees and customers.


  • Maintain a high level of parts department cleanliness, equipment condition and general parts department appearance.
  • Analyze and eliminate practices that waste time, supplies, space and money.
  • Maintain adequate security of the parts areas.


  • Meet with Dealership management monthly to review current parts department performance, set future performance objectives, plan promotional activities and discuss other critical department matters.
  • Perform other specific duties as assigned by Dealership Management.

Non Negotiables:

  • You have a valid G driver’s license with a clean driver’s abstract.
  • You pay attention to detail. You ensure all work is completed accurately and with precision in a timely manner.
  • You are able to work in a fast-paced environment. You demonstrate multitasking abilities while working under pressure.
  • You are self-motivated and driven. You volunteer for new challenges and responsibilities, all while maintaining high energy and an engaging level of enthusiasm.

What We Offer:

  • Group Benefits Plan
  • Management support
  • Training programs
  • Great team-oriented atmosphere

We are dedicated to serving our community with a fervor for delivering top-notch automotive services. Explore opportunities for personal and professional growth with us, where competitive compensation, including salary and bonuses, along with comprehensive benefits, awaits.

In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code Northside Auto Group will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require.

To apply, submit your resume to

We thank everyone in advance for taking the time to apply for this position, however we will only contact those who match our search criteria.

Job Types: Full-time, Permanent

Location: Northside Toyota