Parts Manager


JOB TITLE: Parts Manager

REPORTS TO: Fixed Operations Manager

QUALIFICATIONS: Community College in a related discipline. 5 years experience in an Automobile Dealership parts environment. Good analytical skills. Good people skills. Good organizational skills. Ability to motivate and train subordinates.

BASIC JOB SUMMARY: The Parts Manager is responsible for the Customer sensitive, efficient and profitable operation of the Dealership’s parts department. He/she carries out this responsibility by building customer relationships, operating the department at maximum efficiency, creating a good working environment and properly managing the assets of the department.

  • Maintain a high level of grooming, hygiene and dress consistent with the duties of the position.
  • Deal with or report to Dealership management any situation or condition that jeopardizes the safety, welfare or integrity of the dealership.
  • Perform other duties as assigned by Dealership management.
  • Train the parts staff to promote customer satisfaction.
  • Train the parts staff to tactfully handle customer inconveniences, misunderstandings and complaints.
  • Ensure that customer inconveniences, misunderstandings and complaints are dealt with fairly and quickly.
  • Ensure that common courtesy is shown to all customers by every parts employee.
  • Handle customer complaints that demand management’s attention tactfully, promptly and with genuine concern for the customer’s problem.
  • Instill pride of workmanship in every parts employee.
  • Make every reasonable effort to make the parts purchase experience as pleasant as possible for the customer.
  • Generate and continually strive to increase parts sales.
  • Set individual and total shop sales objectives.
  • Hire and train parts advisors and parts drivers.
  • Plan and execute an ongoing parts advertising program.
  • Provide the support necessary to sell parts.
  • Maintain daily, weekly and monthly sales performance records as prescribed by Dealership Management.
  • Review the wholesale performance of the parts advisors and parts driver and evaluate and train on an ongoing basis.
  1. SPECIFIC RESPONSIBILITIES: Parts Department Operation
  • Determine parts department staffing requirements.
  • Hire and maintain staff that can perform all types of required parts operations work.
  •  “Process Map” all functions in the parts department and create Standard Operating Procedures (SOP’s).
  • Train parts staff to operate as per the applicable SOP’s
  • Ensure that parts staff is dressed in a professional manner, including the use of uniforms.
  • Ensure that parts staff is properly identified by name tag or embroidered uniforms.
  • Review technical bulletins with the parts advisors.
  • Review parts and accessory bulletins with parts advisors
  • Ensure that all the necessary parts operation equipment is available, is properly maintained and in safe working condition.
  • Schedule training for all parts staff as necessary.
  • Ensure parts staff has access to TU on-line training.
  • Ensure that all required parts publications (manuals, bulletins etc.) are received, properly stored and kept up to date.
  • Ensure that Electronic Parts Catalogue is available and current.
  • Maintain computer system to ensure inventory control parameters are set correctly.
  • Run monthly inventory reports and reviews them for required action.
  • Ensure parts not required are returned as per TCI policy
  • Regularly scrap obsolete parts as per Dealership policy
  • Review and place daily parts order to TCI
  • Ensure daily orders are “homed” and recorded immediately upon receipt
  • Ensure back-orders are followed up daily.
  • Create Special Parts Order policies and procedures.
  • Conduct regular “Inventory Cycle Counts”.
  • Conduct Year-end inventory as required
  • Source suitable parts shelving
  • Store parts according to the “Seven Toyota Storage Techniques”
  • Understand and monitor the parts section of the Dealership’s financial statement.
  • Create and control budgets for parts personnel and other expenses normally administered by the parts department.
  • Obtain competitive bids for goods and services to be purchased
  • Maintain a 10 bin warranty parts storage area.
  • Administer the receipt of warranty parts.
  • Scrap warranty parts in accordance with TCI instructions
  • Ship warranty parts to TCI as requested.
  • Maintain a current parts department organization chart
  • Upgrade and/or maintain employee morale by providing advancement opportunities and by promoting from within whenever possible.
  • Train backup personnel for every position in the parts department.
  • Strive to increase productivity and earnings of every employee.
  • Maintain a file on every parts employee.
  • Ensure that all parts employees arrive at and depart from work at the established times.
  • Counsel parts employees who do not conform to instructions, company policies etc.
  • Report to Dealership management any situation or condition that jeopardizes the safety, welfare or integrity of the Dealership, its employees and customers.
  • Properly document employee behavior that may result in punitive actions such as termination.
  • Create and review with every Parts employee the appropriate job description.
  • Conduct semi-annual or annual employee performance appraisals as per Dealership policy.
  • Maintain a high level of parts department cleanliness, equipment condition and general parts department appearance.
  • Assign appropriate work areas to parts personnel
  • Analyze and eliminate practices that waste time, supplies, space and money.
  • Maintain adequate security of the parts areas including DDS receiving area (if applicable).
  1. SPECIFIC RESPONSIBILITIES: Management Co-ordination
  • Meet with Dealership management monthly to review current parts department performance, set future performance objectives, plan promotional activities and discuss other critical department matters.
  • Co-operate with other department managers and, when necessary, request the next higher dealership authority in case of conflict.
  • Perform other specific duties as assigned by Dealership Management.

Non Negotiables:

  • You have a valid G driver’s license with a clean driver’s abstract.
  • You pay attention to detail. You ensure all work is completed accurately and with precision in a timely manner.
  • You are able to work in a fast-paced environment. You demonstrate multitasking abilities while working under pressure.
  • You are self-motivated and driven. You volunteer for new challenges and responsibilities, all while maintaining high energy and an engaging level of enthusiasm.

What We Offer:

  • Group Benefits Plan
  • Management support
  • Training programs
  • Great team-oriented atmosphere

Northside Toyota has a passion for serving our community and providing the best automotive services. We offer an opportunity for growth, competitive wages-including salary plus bonus and comprehensive benefits are available.

By applying to this position you are confirming you possess either a Canadian citizenship, permanent resident status or work permit.

In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code Northside Auto Group will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require.

We thank everyone in advance for taking the time to apply for this position, however we will only contact those who match our search criteria.

Job Types: Full-time, Permanent

Location: Northside Toyota